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Telephony

Richard Cotton, Marketing Director at CC33

Phone Calls Remain Strongest Customer Service Tool

October 18, 2023October 11, 2022 by Ann Harper

People still prefer phone calls to emails or online chat platforms for customer service, according to new research.

Employee working from home using phone and laptop

AT&T and Cisco Remove Hybrid Work Barriers with Webex Go

October 18, 2023May 19, 2022 by Ann Harper

Expanded relationship enables AT&T to be the first provider to bring an integrated mobile calling experience to users of Webex Calling with AT&T, from nearly anywhere.

Customer Connect 2025 event
© 2025 Call Center Journal
  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Cloud
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact