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Outsourcing

Customer Contact Services

Brand Refresh for Customer Contact Services Completed

October 18, 2023November 9, 2021 by Ann Harper

Customer Contact Services has announced a new, more efficient way to obtain customized Call Center, Call Answering and IT Managed Services.

Outsourced call center employees

How to Create an Effective Call Center Outsourcing Plan

October 18, 2023November 4, 2021 by Ann Harper

Outsourcing frequently enables businesses to increase productivity and efficiency, while lowering costs and increasing profits. Here are some essential questions to ask at the planning stage.

Customer Connect 2025 event
© 2025 Call Center Journal
  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Cloud
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact