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Knowledge Management (KM)

Call center employees at work

Five KM Predictions for Contact Centers Confronting the Great Resignation

October 18, 2023February 7, 2022 by Ann Harper

Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022.

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  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Cloud
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact