GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program.
Customer Experience (CX)
The customer experience (CX) in a call center is a critical aspect of any business’s success. A positive customer experience can lead to increased customer loyalty, improved brand reputation, and increased revenue for the business. Here you’ll find the latest CX news and insights.
Survey Says 76% Of Consumers Would Stop Doing Business after Just One Bad Experience
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after just one bad experience.
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.
Hook Me Up With A Human
What has happened to the good old fashioned customer service? Most organizations today have digitized humans out of existence in their customer service operations!