Probing Questions to Ask in a Call Center
As a call center agent, it is essential to ask probing questions to your customers. Here are some ways to get to know what your customer really wants.
As a call center agent, it is essential to ask probing questions to your customers. Here are some ways to get to know what your customer really wants.
Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is my nine-step guide.