Coaching – Call Center Journal

Call center agent talking to customer using headset

Probing Questions to Ask in a Call Center

October 18, 2023June 6, 2023 by Ann Harper

As a call center agent, it is essential to ask probing questions to your customers. Here are some ways to get to know what your customer really wants.

Coaching Call Center Agents in Nine Easy Steps

October 18, 2023November 10, 2021 by Ann Harper

Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is my nine-step guide.