Coaching – Call Center Journal

Probing Questions to Ask in a Call Center

June 6, 2023June 6, 2023 by Ann Harper

As a call center agent, it is essential to ask probing questions to your customers. Probing questions help to get … Read more

June 5, 2023November 10, 2021 by Ann Harper

Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is … Read more