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Call Recording

As call centers continue to play a crucial role in customer service, it’s becoming increasingly important for businesses to ensure that they are providing high-quality interactions with their customers. One way to do this is by using call center recording software, which allows businesses to record and analyze customer interactions to improve their service quality and train their agents. Here is the latest call recording new and insights.

Call Center Agents

Coaching Call Center Agents in Nine Easy Steps

June 5, 2023November 10, 2021 by Ann Harper

Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is … Read more

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