Call Center Software – Call Center Journal

What is Universal Queuing in a Call Center?

November 30, 2023 by Ann Harper

Learn about Universal Queuing, the system in which incoming customer interactions are placed into a single, consolidated queue.

October 26, 2023 by Ann Harper

8×8 has unveiled the latest innovations for their 8×8 XCaaS integrated cloud contact center and unified communications platform.

October 18, 2023June 5, 2023 by Ann Harper

The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations.

October 18, 2023December 5, 2022 by Ann Harper

The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company.

October 18, 2023August 1, 2022 by Ann Harper

The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs as much thought as they merit.

October 18, 2023November 11, 2021 by Ann Harper

Fountain, a popular all-in-one applicant track system (ATS), for high-volume hires, announced today that Fountain Remote is now available.

October 18, 2023November 9, 2021 by Ann Harper

360Quadrants has compiled a list highlighting the best call center software providers in the industry.