How Technology is Transforming the Call Center Industry
The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations. Here are … Read more
Call Center Software
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company. IPI, the digital … Read more
Do You Need a CRM Strategy? Here’s How to Create One
The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs … Read more
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations. SuccessKPI, Inc., a cloud-native contact center customer … Read more
Fountain’s Global ATS Solution for Hiring Remote Workers
Fountain, the world’s most popular all-in-one applicant track system (ATS), for high-volume hires, announced today that Fountain Remote is now … Read more
Best Call Center Software in 2021 Ranked by 360Quadrants
360Quadrants has compiled a list highlighting the best call center software providers in the industry. Call Center Software automates customer … Read more