Skip to content
Call Center Journal
  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • The Cloud
    • Work From Home (WFH)
  • Industries
    • Automotive
    • Financial Services
    • Hospitality
    • Retail
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact

Artificial Intelligence (AI)

Artificial intelligence (AI) has revolutionized the call center industry, providing businesses with powerful tools to improve their customer service operations. Here you’ll find the latest AI news & insights.

Certified Partner call center

GAD Get Certification From the BPA Certified Partner Program

June 5, 2023December 14, 2022 by Ann Harper

Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the … Read more

Office manager

Automation Anywhere Launches New Call Center Solution

June 6, 2023October 25, 2021 by Ann Harper

Cloud-native, AI powered automation solution enables organizations to provide superior customer service quicker. Customers can now communicate with customer service … Read more

© 2023 Call Center Journal