How is AI Used in a Call Center?
Artificial Intelligence (AI) has significantly transformed the operations of many businesses. Here are some of the ways AI is used in today’s call center.
Artificial Intelligence (AI)
Artificial intelligence (AI) has revolutionized the call center industry, providing businesses with powerful tools to improve their customer service operations. Here you’ll find the latest AI news & insights.
Leveraging AI to Assess Soft Skills of Call Center Agents
Call centers that employ agents with customer service skills like probing will create a better customer experience than those without these soft skills.
GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program.
Automation Anywhere Launches New Call Center Solution
Cloud-native, AI powered automation solution enables organizations to provide superior customer service quicker.