SugarCRM in the Call Center
SugarCRM is a leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes.
SugarCRM say that the CRM Sugar Suite easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications.
The Sugar CRM open source architecture claims to allow companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.
SugarCRM offers several deployment options, including
on-demand, on-premise and appliance-based solutions to suit
customers' security, integration and configuration needs.
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SugarCRM