Five KM Predictions for Contact Centers Confronting the Great Resignation
Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022.
BorrowMoney Launches New Call Center
BorrowMoney.com has established a new call centre to serve existing and new customers.
Fountain’s Global ATS Solution for Hiring Remote Workers
Fountain, a popular all-in-one applicant track system (ATS), for high-volume hires, announced today that Fountain Remote is now available.
Coaching Call Center Agents in Nine Easy Steps
Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is my nine-step guide.
Brand Refresh for Customer Contact Services Completed
Customer Contact Services has announced a new, more efficient way to obtain customized Call Center, Call Answering and IT Managed Services.
Best Call Center Software in 2021 Ranked by 360Quadrants
360Quadrants has compiled a list highlighting the best call center software providers in the industry.
How to Recognize Call Center Stress – And What to Do About It
Here are some of the signs that a customer service agent is already stressed out from his or her job and what to do about it.
How to Create an Effective Call Center Outsourcing Plan
Outsourcing frequently enables businesses to increase productivity and efficiency, while lowering costs and increasing profits. Here are some essential questions to ask at the planning stage.
Automation Anywhere Launches New Call Center Solution
Cloud-native, AI powered automation solution enables organizations to provide superior customer service quicker.
Hook Me Up With A Human
What has happened to the good old fashioned customer service? Most organizations today have digitized humans out of existence in their customer service operations!