Five KM Predictions for Contact Centers Confronting the Great Resignation
Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022. Over … Read more
BorrowMoney Launches New Call Center
BorrowMoney.com has established a new call centre to serve existing and new customers. The call center has enough space to … Read more
Fountain’s Global ATS Solution for Hiring Remote Workers
Fountain, the world’s most popular all-in-one applicant track system (ATS), for high-volume hires, announced today that Fountain Remote is now … Read more
Coaching Call Center Agents in Nine Easy Steps
Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is … Read more
Brand Refresh for Customer Contact Services Completed
Customer Contact Services has announced a new, more efficient way to obtain customized Call Center, Call Answering and IT Managed … Read more
Best Call Center Software in 2021 Ranked by 360Quadrants
360Quadrants has compiled a list highlighting the best call center software providers in the industry. Call Center Software automates customer … Read more
How to Recognize Call Center Stress – And What to Do About It
Here are some of the signs that a customer service agent is already stressed out from his or her job … Read more
How to Create an Effective Call Center Outsourcing Plan
Outsourcing frequently enables businesses to increase productivity and efficiency, while lowering costs and increasing profits. Here are some essential questions … Read more
Automation Anywhere Launches New Call Center Solution
Cloud-native, AI powered automation solution enables organizations to provide superior customer service quicker. Customers can now communicate with customer service … Read more
Hook Me Up With A Human
What has happened to the good old fashioned customer service? Most organizations today have digitized humans out of existence in … Read more