Enhancing Data Security in Contact Centres: A Strategic Imperative
Nick Seagrave, CTO and Co-Founder of CloudInteract, looks at the growing threat of cyber-attacks and what can be done to protect your contact center.
Introducing Luware Nimbus Power: The Future of Teams-Integrated Contact Centers
Powered by Microsoft’s new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams’ telephony with Azure Communication Services (ACS) for enhanced communication.
Customer Connect Expo 2025: The Customer Contact Innovation Event
The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts.
Call Center Scams in Thailand: How They Work and How to Stop Them
Call center scams in Thailand are evolving fast. Learn common scripts, tricks like deepfakes and APKs, red flags, and step-by-step actions to protect yourself..
The Modern Contact Center Stack: Features and Functions
This article dives into the heart of the modern contact center stack, exploring the key technologies that are reshaping how businesses connect with their customers.
Wipro Partners with Kognitos to Advance GenAI-Powered Business Automation
Wipro and Kognitos today announced a collaboration to deploy enterprise ready GenAI-based Business Automation Solutions.
Kore.ai Study Shows Growing Preference for AI Solutions in Contact Centers
Annual 2024 AX/CX Benchmark Reports reveal historic findings that indicate the increased global acceptance of automation and self-service solutions.
How to Attract and Retain the Best Call Center Agents
The key to delivering superior service in your call center is having exceptional call center agents. But here lies the challenge for call center managers: attracting and retaining the cream of the crop.
10 Secrets of Top Performing Call Centers
Top performing call centers seem to have cracked the code to high efficiency and customer satisfaction. But what are their secrets?
Semi-Self-Service Redefines Customer Engagement
Digital self-service experiences are incredibly valuable tools to enhance customer satisfaction, reduce time to resolution, and lower costs.