Leveraging AI to Assess Soft Skills of Call Center Agents
Call centers that employ agents with customer service skills like probing will create a better customer experience than those without these soft skills.
Call centers that employ agents with customer service skills like probing will create a better customer experience than those without these soft skills.
Invoca has announced the latest enhancements to its Signal AI suite, along with the launch of Signal AI Studio.
FluentStream has launched a new Franchise Program to simplify business expansion and provide enhanced customer service.
Aircall has announced a significant upgrade to its AI capabilities, marking the next stage of its AI journey.
8×8 has unveiled the latest innovations for their 8×8 XCaaS integrated cloud contact center and unified communications platform.
SignalWire has unveiled its new AI Agent Builder, a no-code solution for creating intelligent virtual voice assistants.
Technavio’s latest report on the contact center market forecasts growth of 9.33% between 2023 and 2027, representing an increase of USD 161.73 billion.
New research from Kore.ai has revealed a growing acceptance for AI-powered virtual assistants among contact center agents.
Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting times in contact centers to a maximum of three minutes.
Like so many industries already reliant on IoT technology, call and contact centers are no exception.