Powered by Microsoft’s new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams’ telephony with Azure Communication Services (ACS) for enhanced communication.
The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts.
This article dives into the heart of the modern contact center stack, exploring the key technologies that are reshaping how businesses connect with their customers.
Wipro and Kognitos today announced a collaboration to deploy enterprise ready GenAI-based Business Automation Solutions.
Annual 2024 AX/CX Benchmark Reports reveal historic findings that indicate the increased global acceptance of automation and self-service solutions.
The key to delivering superior service in your call center is having exceptional call center agents. But here lies the challenge for call center managers: attracting and retaining the cream of the crop.
Top performing call centers seem to have cracked the code to high efficiency and customer satisfaction. But what are their secrets?
Digital self-service experiences are incredibly valuable tools to enhance customer satisfaction, reduce time to resolution, and lower costs.
Like so many business sectors, the customer service industry is abuzz with talk of Artificial Intelligence (AI). Dr. Ori Faran, CEO of Callvu delves deeper.
Artificial Intelligence (AI) has significantly transformed the operations of many businesses. Here are some of the ways AI is used in today’s call center.