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Call Center and Contact Center News

Our call center and contact center news provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.

Call center agents

BorrowMoney Launches New Call Center

October 18, 2023November 29, 2021 by Ann Harper

BorrowMoney.com has established a new call centre to serve existing and new customers.

Remote call center agent

Fountain’s Global ATS Solution for Hiring Remote Workers

October 18, 2023November 11, 2021 by Ann Harper

Fountain, a popular all-in-one applicant track system (ATS), for high-volume hires, announced today that Fountain Remote is now available.

Customer Contact Services

Brand Refresh for Customer Contact Services Completed

October 18, 2023November 9, 2021 by Ann Harper

Customer Contact Services has announced a new, more efficient way to obtain customized Call Center, Call Answering and IT Managed Services.

Software analyst

Best Call Center Software in 2021 Ranked by 360Quadrants

October 18, 2023November 9, 2021 by Ann Harper

360Quadrants has compiled a list highlighting the best call center software providers in the industry.

Office manager

Automation Anywhere Launches New Call Center Solution

October 18, 2023October 25, 2021 by Ann Harper

Cloud-native, AI powered automation solution enables organizations to provide superior customer service quicker.

Call Center Journal

Welcome to the Call Center Journal

October 18, 2023September 20, 2019 by Ann Harper

The Call Center Journal aims to become the magazine and website of choice for Call center professionals.

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  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Cloud
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact