Our call center newsdesk provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.
Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting times in contact centers to a maximum of three minutes.
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program.
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs.
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company.
Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course.
People still prefer phone calls to emails or online chat platforms for customer service, according to new research.
The heroes of Wales’ contact centres have been celebrated at the industry’s 24th annual awards ceremony hosted by TV star Richard Ayoade.
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after just one bad experience.
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.
SQM Group’s 23rd Annual Contact Center Customer Service Awards of Excellence ceremony was held virtually on their website to celebrate client accomplishments.