FluentStream Unveils New Franchise Program to Support Business Expansion
FluentStream has launched a new Franchise Program to simplify business expansion and provide enhanced customer service.
Call Center and Contact Center News
Our call center and contact center news provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.
Aircall’s AI Starter Package Gives SMBs Greater Control Over Customer Experience
Aircall has announced a significant upgrade to its AI capabilities, marking the next stage of its AI journey.
8×8’s Latest XCaaS Platform Upgrades Boost Customer and Employee Experience
8×8 has unveiled the latest innovations for their 8×8 XCaaS integrated cloud contact center and unified communications platform.
AI Agent Builder from SignalWire Offers Personalized Customer Support at Scale
SignalWire has unveiled its new AI Agent Builder, a no-code solution for creating intelligent virtual voice assistants.
Research Predicts $161.73 Billion Growth in Global Contact Center Market Through 2027
Technavio’s latest report on the contact center market forecasts growth of 9.33% between 2023 and 2027, representing an increase of USD 161.73 billion.
New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center
New research from Kore.ai has revealed a growing acceptance for AI-powered virtual assistants among contact center agents.
Shaking Up Customer Service in Europe: Restricting Total Waiting Times to 3 Minutes
Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting times in contact centers to a maximum of three minutes.
GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program.
Liveperson Enhances Conversational AI to Help Improve CX
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs.
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company.