Liveperson Enhances Conversational AI to Help Improve CX
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs.
Call Center News
Our call center newsdesk provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company.
Welsh Contact Centre Forum Seeks Training Providers
Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course.
Phone Calls Remain Strongest Customer Service Tool
People still prefer phone calls to emails or online chat platforms for customer service, according to new research.
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
The heroes of Wales’ contact centres have been celebrated at the industry’s 24th annual awards ceremony hosted by TV star Richard Ayoade.
Survey Says 76% Of Consumers Would Stop Doing Business after Just One Bad Experience
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after just one bad experience.
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.
SQM Contact Center Customer Service Awards Celebrate Client Accomplishments
SQM Group’s 23rd Annual Contact Center Customer Service Awards of Excellence ceremony was held virtually on their website to celebrate client accomplishments.
AT&T and Cisco Remove Hybrid Work Barriers with Webex Go
Expanded relationship enables AT&T to be the first provider to bring an integrated mobile calling experience to users of Webex Calling with AT&T, from nearly anywhere.
Hold the Phone: 87% Of Consumers Prefer Brands That Connect by Voice and Messaging
LivePerson has revealed the results from its Voice and Messaging 2022: Consumer Preferences Around Automation and CX research.