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Call Center News

Our call center newsdesk provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.

Jonathan Soto and Jean-Louis Quéguiner, founders of Gladia

Solaria by Gladia: The Next Generation in Multilingual Speech Recognition

April 3, 2025April 3, 2025 by Ann Harper

Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model.

Natalie Sehnal, Director of Fulfilment and Contact Centre Solutions, Whistl

Natalie Sehnal Appointed as Director of Fulfilment and Contact Centre Solutions

April 1, 2025 by Ann Harper

Whistl, a leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.

Voice ai agent

VoiceAI Agents by Observe.AI Set to Innovate Customer Engagement

March 28, 2025 by Ann Harper

Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers.

Job candidate having an interview in a contact center

Enhancing Call Center Hiring with Pre-Employment Assessments

March 28, 2025 by Ann Harper

JOBehaviors offers a game-changing solution with its Call Center Customer Service Agent assessment—an objective, predictive tool designed to streamline hiring and improve long-term retention.

Luware nimbus power

Introducing Luware Nimbus Power: The Future of Teams-Integrated Contact Centers

March 25, 2025 by Ann Harper

Powered by Microsoft’s new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams’ telephony with Azure Communication Services (ACS) for enhanced communication.

Customer Connect Expo 2025 event

Customer Connect Expo 2025: The Customer Contact Innovation Event

March 4, 2025 by Ann Harper

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts.

Futuristic business women

Wipro Partners with Kognitos to Advance GenAI-Powered Business Automation

May 8, 2024 by Ann Harper

Wipro and Kognitos today announced a collaboration to deploy enterprise ready GenAI-based Business Automation Solutions.

Contact center agent wearing AI headset

Kore.ai Study Shows Growing Preference for AI Solutions in Contact Centers

May 8, 2024 by Ann Harper

Annual 2024 AX/CX Benchmark Reports reveal historic findings that indicate the increased global acceptance of automation and self-service solutions.

Amazon Workspace

Cisco’s Webex and AWS Collaborate for Enhanced Customer Experience

November 29, 2023 by Ann Harper

During AWS re:Invent 2023, Webex and AWS revealed fresh synergies for the Webex Suite and Webex Contact Center,

Invoca Signal AI Studio

Invoca Debuts Conversation Intelligence AI Innovations to Optimize Contact Centers

November 3, 2023 by Ann Harper

Invoca has announced the latest enhancements to its Signal AI suite, along with the launch of Signal AI Studio.

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  • Articles
  • News
  • Topics
    • Artificial Intelligence (AI)
    • Automation
    • Call Center Software
    • Call Recording
    • Cloud
    • Coaching
    • Customer Experience (CX)
    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
    • eBooks
    • Whitepapers
    • Buyer’s Guides
  • About
    • About us
    • Advertise
    • Privacy
  • Contact