Solaria by Gladia: The Next Generation in Multilingual Speech Recognition
Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model.
Call Center News
Our call center newsdesk provides up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.
Natalie Sehnal Appointed as Director of Fulfilment and Contact Centre Solutions
Whistl, a leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.
VoiceAI Agents by Observe.AI Set to Innovate Customer Engagement
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers.
Enhancing Call Center Hiring with Pre-Employment Assessments
JOBehaviors offers a game-changing solution with its Call Center Customer Service Agent assessment—an objective, predictive tool designed to streamline hiring and improve long-term retention.
Introducing Luware Nimbus Power: The Future of Teams-Integrated Contact Centers
Powered by Microsoft’s new Microsoft Teams Phone extensibility, Luware Nimbus Power seamlessly integrates Teams’ telephony with Azure Communication Services (ACS) for enhanced communication.
Customer Connect Expo 2025: The Customer Contact Innovation Event
The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts.
Wipro Partners with Kognitos to Advance GenAI-Powered Business Automation
Wipro and Kognitos today announced a collaboration to deploy enterprise ready GenAI-based Business Automation Solutions.
Kore.ai Study Shows Growing Preference for AI Solutions in Contact Centers
Annual 2024 AX/CX Benchmark Reports reveal historic findings that indicate the increased global acceptance of automation and self-service solutions.
Cisco’s Webex and AWS Collaborate for Enhanced Customer Experience
During AWS re:Invent 2023, Webex and AWS revealed fresh synergies for the Webex Suite and Webex Contact Center,
Invoca Debuts Conversation Intelligence AI Innovations to Optimize Contact Centers
Invoca has announced the latest enhancements to its Signal AI suite, along with the launch of Signal AI Studio.