New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center
New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed … Read more
News
Our call center newsdesk is a valuable resource for professionals working in the call center industry. We provide up-to-date information on industry trends, new technologies, best practices, and regulatory changes that can impact call center operations.
Shaking Up Customer Service in Europe: Restricting Total Waiting Times to 3 Minutes
Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting … Read more
GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the … Read more
Liveperson Enhances Conversational AI to Help Improve CX
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs. LivePerson, … Read more
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company. IPI, the digital … Read more
Welsh Contact Centre Forum Seeks Training Providers
Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course. Training … Read more
Phone Calls Remain Strongest Customer Service Tool
People still prefer phone calls to emails or online chat platforms for customer service, according to new research. A survey … Read more
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
The heroes of Wales’ contact centres have been celebrated at the industry’s 24th annual awards ceremony hosted by TV star Richard … Read more
Survey Says 76% Of Consumers Would Stop Doing Business after Just One Bad Experience
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after … Read more
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations. SuccessKPI, Inc., a cloud-native contact center customer … Read more