How to Create an Effective Call Center Outsourcing Plan
Outsourcing frequently enables businesses to increase productivity and efficiency, while lowering costs and increasing profits. Here are some essential questions to ask at the planning stage.
Call Center Articles
Hook Me Up With A Human
What has happened to the good old fashioned customer service? Most organizations today have digitized humans out of existence in their customer service operations!
Identify Your Silent Customer Service Message
Too many business owners are relying on the old ways of doing things. Whether retail or service oriented, old clichés and techniques no longer work.