Five Ways to Increase the Original Customer Service AI: Agent Intelligence
Like so many business sectors, the customer service industry is abuzz with talk of Artificial Intelligence (AI). Dr. Ori Faran, CEO of Callvu delves deeper.
Like so many business sectors, the customer service industry is abuzz with talk of Artificial Intelligence (AI). Dr. Ori Faran, CEO of Callvu delves deeper.
Artificial Intelligence (AI) has significantly transformed the operations of many businesses. Here are some of the ways AI is used in today’s call center.
Learn about Universal Queuing, the system in which incoming customer interactions are placed into a single, consolidated queue.
Call centers that employ agents with customer service skills like probing will create a better customer experience than those without these soft skills.
Like so many industries already reliant on IoT technology, call and contact centers are no exception.
As a call center agent, it is essential to ask probing questions to your customers. Here are some ways to get to know what your customer really wants.
The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations.
In the aftermath of the pandemic, consumer expectations of brands have escalated, whilst brand loyalty has diminished. Compliance and the Customer Experience have never been more important.
The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs as much thought as they merit.
Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022.