Future Proofing Call and Contact Centers: Why IoT Will Be Key
The number of devices connecting to the Internet of Things (IoT) is set to reach 135 billion by 2030. Like … Read more
The number of devices connecting to the Internet of Things (IoT) is set to reach 135 billion by 2030. Like … Read more
As a call center agent, it is essential to ask probing questions to your customers. Probing questions help to get … Read more
The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations. Here are … Read more
In the aftermath of the pandemic, consumer expectations of brands have escalated, whilst brand loyalty has diminished. In the fight … Read more
The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs … Read more
Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022. Over … Read more
Call recording is my favorite method for coaching agents and maintaining quality phone calls. Want to get started? Here is … Read more
Here are some of the signs that a customer service agent is already stressed out from his or her job … Read more
Outsourcing frequently enables businesses to increase productivity and efficiency, while lowering costs and increasing profits. Here are some essential questions … Read more
What has happened to the good old fashioned customer service? Most organizations today have digitized humans out of existence in … Read more