Customer Contact Services has announced a new, more efficient way to obtain customized Call Center, Call Answering and IT Managed Services.
In addition to recent acquisitions by like-minded businesses, the revamped branding and redesign of yourccsteam.com set the stage for a multiyear strategy that aims at expanding and improving its clients’ businesses.
Andrea Godsave (CFO) stated that call center outsourcing has been a success in the past. With forecasts showing at least 8.5 percent compound annual increase through 2024, and beyond, she expects this trend to continue.
Over the last few years, CCS has experienced rapid growth, acquiring several industry partners such as https://www.answernational.com that complement or enhance its capabilities. The company’s new website offers a better user experience. To give partners the tools to find the services they need, the website has been updated.
The page layout was simplified and the scan and search functions were enhanced.
Deep industry knowledge, long-standing commitment towards technology, and unmatched dedication to service are what have remained constant. President Aundrea Mitchell declares, “We’ll continue to deliver solutions, not just offer services.”
When asked what are the future prospects for CCS in the next 50-years? Mitchell said:
“We couldn’t be prouder of the reputation we’ve built over the last 50 years but we’re not resting on our success. It’s going to be an exciting time and we intend to lead from the front.” CCS creates and executes value-driven, custom Call Center, Call Answering and IT Managed Solutions for its business partners that: Reduce costs & staffing, Improve service & coverage, Maintain reliability & consistency, Reinforce customer relationships.”