Survey Says 76% Of Consumers Would Stop Doing Business after Just One Bad Experience
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after just one bad experience.
Ann Harper
Do You Need a CRM Strategy? Here’s How to Create One
The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs as much thought as they merit.
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations.
SQM Contact Center Customer Service Awards Celebrate Client Accomplishments
SQM Group’s 23rd Annual Contact Center Customer Service Awards of Excellence ceremony was held virtually on their website to celebrate client accomplishments.
AT&T and Cisco Remove Hybrid Work Barriers with Webex Go
Expanded relationship enables AT&T to be the first provider to bring an integrated mobile calling experience to users of Webex Calling with AT&T, from nearly anywhere.
Hold the Phone: 87% Of Consumers Prefer Brands That Connect by Voice and Messaging
LivePerson has revealed the results from its Voice and Messaging 2022: Consumer Preferences Around Automation and CX research.
Grafa Integrates ICE Consolidated Feed Data via MDXT Marketplace
MDX Technology (MDXT) is pleased to announce that Grafa has integrated data from the ICE Consolidated Feed through MDXT’s data marketplace.
Singlecomm Streamlines Tech and Lowers Costs While Increasing Customer Engagement
SingleComm is distinguishing itself in the CCaaS space through its comprehensive set of contact center solutions.
Five KM Predictions for Contact Centers Confronting the Great Resignation
Steve West, Head of Marketing at Shelf, reveals his top predictions for knowledge management in contact centers in 2022.
BorrowMoney Launches New Call Center
BorrowMoney.com has established a new call centre to serve existing and new customers.