Future Proofing Call and Contact Centers: Why IoT Will Be Key
Like so many industries already reliant on IoT technology, call and contact centers are no exception.
Ann Harper
Probing Questions to Ask in a Call Center
As a call center agent, it is essential to ask probing questions to your customers. Here are some ways to get to know what your customer really wants.
How Technology is Transforming the Call Center Industry
The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations.
GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program.
Liveperson Enhances Conversational AI to Help Improve CX
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs.
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company.
Welsh Contact Centre Forum Seeks Training Providers
Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course.
Four Ways to Step up Compliance and the Customer Experience
In the aftermath of the pandemic, consumer expectations of brands have escalated, whilst brand loyalty has diminished. Compliance and the Customer Experience have never been more important.
Phone Calls Remain Strongest Customer Service Tool
People still prefer phone calls to emails or online chat platforms for customer service, according to new research.
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
The heroes of Wales’ contact centres have been celebrated at the industry’s 24th annual awards ceremony hosted by TV star Richard Ayoade.