Phone Calls Remain Strongest Customer Service Tool
People still prefer phone calls to emails or online chat platforms for customer service, according to new research. A survey … Read more
Ann Harper
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
The heroes of Wales’ contact centres have been celebrated at the industry’s 24th annual awards ceremony hosted by TV star Richard … Read more
Survey Says 76% Of Consumers Would Stop Doing Business after Just One Bad Experience
According to Invoca’s Buyer Experience Benchmark report, 76% of consumers say they would stop doing business with a company after … Read more
Do You Need a CRM Strategy? Here’s How to Create One
The CRM system is often hailed as the heart of customer experience (CX), yet many businesses don’t give their CRMs … Read more
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations. SuccessKPI, Inc., a cloud-native contact center customer … Read more
SQM Contact Center Customer Service Awards Celebrate Client Accomplishments
SQM Group’s 23rd Annual Contact Center Customer Service Awards of Excellence ceremony was held virtually on their website to celebrate … Read more
AT&T and Cisco Remove Hybrid Work Barriers with Webex Go
Expanded relationship enables AT&T to be the first provider to bring an integrated mobile calling experience to users of Webex … Read more
Hold the Phone: 87% Of Consumers Prefer Brands That Connect by Voice and Messaging
LivePerson has revealed the results from its Voice and Messaging 2022: Consumer Preferences Around Automation and CX research. The research … Read more
Grafa Integrates ICE Consolidated Feed Data via MDXT Marketplace
MDX Technology (MDXT) is pleased to announce that Grafa has integrated data from the ICE Consolidated Feed through MDXT’s data … Read more
Singlecomm Streamlines Tech and Lowers Costs While Increasing Customer Engagement
SingleComm, the all-in-one contact center platform for optimizing the agent-customer experience, is distinguishing itself in the CCaaS space through its … Read more