New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center
New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed … Read more
Ann Harper
Shaking Up Customer Service in Europe: Restricting Total Waiting Times to 3 Minutes
Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting … Read more
Future Proofing Call and Contact Centers: Why IoT Will Be Key
The number of devices connecting to the Internet of Things (IoT) is set to reach 135 billion by 2030. Like … Read more
Probing Questions to Ask in a Call Center
As a call center agent, it is essential to ask probing questions to your customers. Probing questions help to get … Read more
How Technology is Transforming the Call Center Industry
The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations. Here are … Read more
GAD Get Certification From the BPA Certified Partner Program
Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the … Read more
Liveperson Enhances Conversational AI to Help Improve CX
New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs. LivePerson, … Read more
ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released
The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company. IPI, the digital … Read more
Welsh Contact Centre Forum Seeks Training Providers
Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course. Training … Read more
Four Ways to Step up Compliance and the Customer Experience
In the aftermath of the pandemic, consumer expectations of brands have escalated, whilst brand loyalty has diminished. In the fight … Read more