Aircall’s AI Starter Package Gives SMBs Greater Control Over Customer Experience

Aircall has announced a significant upgrade to its AI capabilities, marking the next stage of its AI journey.

The new AI Starter Package aims to tackle inefficiencies that prevent SMBs from gaining insights and benefiting from AI and includes analytics dashboards that provide customer and performance insights, helping SMBs to automate tasks, gain insights from customer conversations, and provide better customer service.

According to Aircall’s AI Index, 77% of SMBs consider phone calls important to their work, but 63% struggle to find enough time to nurture meaningful customer relationships. The AI Starter Package can help SMBs free up their time to focus on what matters most: their customers.

Olivier Pailhès, CEO at Aircall, commented:

 “Aircall is transforming how small and medium-sized businesses (SMBs) communicate. While SMBs make up 90% of companies and generate half of the economic output in the countries where we operate. Our research shows that they are under pressure, and this is hurting meaningful conversations. We believe that everyone should have access to AI technologies to improve their performance. We’ve been focused on the power of voice for nearly a decade, and we’re on a mission to make it possible for SMBs to now use voice effectively, despite the business challenges they face. Our AI roadmap is designed to achieve this, and we’re excited for the next phase, after seeing how transcription has unlocked sales and support performance since its launch last spring.”