For both agents and customers, poor audio clarity stands in the way of positive experiences and effective issue resolution. Here we examine how to improve the quality of conversations in the contact center..
Here’s a comprehensive guide to 20 common call center problems and practical solutions to overcome them.
Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model.
Whistl, a leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.
If your call center is facing negative perceptions, the good news is that there are actionable steps you can take to restore its reputation and set it up for long-term success.
Speech recognition is revolutionizing customer service, no matter the size of your operation—from small call centers to massive global companies.
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers.
JOBehaviors offers a game-changing solution with its Call Center Customer Service Agent assessment—an objective, predictive tool designed to streamline hiring and improve long-term retention.
With a strategic location, a multilingual workforce, and competitive pricing, Tunisia has positioned itself as a preferred outsourcing destination for both European and global contact centers.
Nick Seagrave, CTO and Co-Founder of CloudInteract, looks at the growing threat of cyber-attacks and what can be done to protect your contact center.