How AI Is Advancing Noise Cancellation in the Contact Center
For both agents and customers, poor audio clarity stands in the way of positive experiences and effective issue resolution.
20 Call Center Problems and How to Solve Them
Here’s a comprehensive guide to 20 common call center problems and practical solutions to overcome them.
Solaria by Gladia: The Next Generation in Multilingual Speech Recognition
Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model.
Natalie Sehnal Appointed as Director of Fulfilment and Contact Centre Solutions
Whistl, a leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.
How to Regain Your Call Center’s Reputation
If your call center is facing negative perceptions, the good news is that there are actionable steps you can take to restore its reputation and set it up for long-term success.
Boost Your Contact Center Efficiency with Speech Recognition
Speech recognition is revolutionizing customer service, no matter the size of your operation—from small call centers to massive global companies.
VoiceAI Agents by Observe.AI Set to Innovate Customer Engagement
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers.
Enhancing Call Center Hiring with Pre-Employment Assessments
JOBehaviors offers a game-changing solution with its Call Center Customer Service Agent assessment—an objective, predictive tool designed to streamline hiring and improve long-term retention.
Why Tunisia is the Ideal Destination for Outsourcing Contact Centers
With a strategic location, a multilingual workforce, and competitive pricing, Tunisia has positioned itself as a preferred outsourcing destination for both European and global contact centers.
Enhancing Data Security in Contact Centres: A Strategic Imperative
Nick Seagrave, CTO and Co-Founder of CloudInteract, looks at the growing threat of cyber-attacks and what can be done to protect your contact center.