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Call center agents using noise-canceling headsets

How AI Is Advancing Noise Cancellation in the Contact Center

April 10, 2025 by Ann Harper

For both agents and customers, poor audio clarity stands in the way of positive experiences and effective issue resolution.

Contact center team

20 Call Center Problems and How to Solve Them

April 7, 2025 by Ann Harper

Here’s a comprehensive guide to 20 common call center problems and practical solutions to overcome them.

Jonathan Soto and Jean-Louis Quéguiner, founders of Gladia

Solaria by Gladia: The Next Generation in Multilingual Speech Recognition

April 3, 2025April 3, 2025 by Ann Harper

Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model.

Natalie Sehnal, Director of Fulfilment and Contact Centre Solutions, Whistl

Natalie Sehnal Appointed as Director of Fulfilment and Contact Centre Solutions

April 1, 2025 by Ann Harper

Whistl, a leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions.

Contact center crisis meeting

How to Regain Your Call Center’s Reputation

March 28, 2025 by Ann Harper

If your call center is facing negative perceptions, the good news is that there are actionable steps you can take to restore its reputation and set it up for long-term success.

Contact center agent using speech recognition software

Boost Your Contact Center Efficiency with Speech Recognition

March 28, 2025 by Ann Harper

Speech recognition is revolutionizing customer service, no matter the size of your operation—from small call centers to massive global companies.

Voice ai agent

VoiceAI Agents by Observe.AI Set to Innovate Customer Engagement

March 28, 2025 by Ann Harper

Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers.

Job candidate having an interview in a contact center

Enhancing Call Center Hiring with Pre-Employment Assessments

March 28, 2025 by Ann Harper

JOBehaviors offers a game-changing solution with its Call Center Customer Service Agent assessment—an objective, predictive tool designed to streamline hiring and improve long-term retention.

Tunisian contact center agent

Why Tunisia is the Ideal Destination for Outsourcing Contact Centers

March 28, 2025 by Ann Harper

With a strategic location, a multilingual workforce, and competitive pricing, Tunisia has positioned itself as a preferred outsourcing destination for both European and global contact centers.

Call center agent using a secure login

Enhancing Data Security in Contact Centres: A Strategic Imperative

March 27, 2025 by Nick Seagrave

Nick Seagrave, CTO and Co-Founder of CloudInteract, looks at the growing threat of cyber-attacks and what can be done to protect your contact center.

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  • Articles
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  • Topics
    • Artificial Intelligence (AI)
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    • Call Recording
    • Cloud
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    • Digital
    • Employee Engagement
    • Knowledge Management (KM)
    • Outsourcing
    • Recruitment
    • Telephony
    • Work From Home (WFH)
  • Resources
    • Events
    • Webinars
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  • About
    • About us
    • Advertise
    • Privacy
  • Contact