What is Universal Queuing in a Call Center?
Learn about Universal Queuing, the system in which incoming customer interactions are placed into a single, consolidated queue.
Cisco’s Webex and AWS Collaborate for Enhanced Customer Experience
During AWS re:Invent 2023, Webex and AWS revealed fresh synergies for the Webex Suite and Webex Contact Center,
Leveraging AI to Assess Soft Skills of Call Center Agents
Call centers that employ agents with customer service skills like probing will create a better customer experience than those without these soft skills.
Invoca Debuts Conversation Intelligence AI Innovations to Optimize Contact Centers
Invoca has announced the latest enhancements to its Signal AI suite, along with the launch of Signal AI Studio.
FluentStream Unveils New Franchise Program to Support Business Expansion
FluentStream has launched a new Franchise Program to simplify business expansion and provide enhanced customer service.
Aircall’s AI Starter Package Gives SMBs Greater Control Over Customer Experience
Aircall has announced a significant upgrade to its AI capabilities, marking the next stage of its AI journey.
8×8’s Latest XCaaS Platform Upgrades Boost Customer and Employee Experience
8×8 has unveiled the latest innovations for their 8×8 XCaaS integrated cloud contact center and unified communications platform.
AI Agent Builder from SignalWire Offers Personalized Customer Support at Scale
SignalWire has unveiled its new AI Agent Builder, a no-code solution for creating intelligent virtual voice assistants.
Research Predicts $161.73 Billion Growth in Global Contact Center Market Through 2027
Technavio’s latest report on the contact center market forecasts growth of 9.33% between 2023 and 2027, representing an increase of USD 161.73 billion.
New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center
New research from Kore.ai has revealed a growing acceptance for AI-powered virtual assistants among contact center agents.