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New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center

August 9, 2023 by Ann Harper

New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed … Read more

European flag with call center agent

Shaking Up Customer Service in Europe: Restricting Total Waiting Times to 3 Minutes

June 8, 2023June 8, 2023 by Ann Harper

Europe is on the cusp of an unprecedented shift in the customer service sector, with a new law restricting waiting … Read more

Call center desks

Future Proofing Call and Contact Centers: Why IoT Will Be Key

June 8, 2023June 7, 2023 by Ann Harper

The number of devices connecting to the Internet of Things (IoT) is set to reach 135 billion by 2030. Like … Read more

Call center agent talking to customer using headset

Probing Questions to Ask in a Call Center

June 6, 2023June 6, 2023 by Ann Harper

As a call center agent, it is essential to ask probing questions to your customers. Probing questions help to get … Read more

Call center agents using cx software

How Technology is Transforming the Call Center Industry

June 6, 2023June 5, 2023 by Ann Harper

The call center industry is rapidly evolving, and technology is playing a significant role in enhancing its operations. Here are … Read more

Certified Partner call center

GAD Get Certification From the BPA Certified Partner Program

June 5, 2023December 14, 2022 by Ann Harper

Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the … Read more

Contact center agents

Liveperson Enhances Conversational AI to Help Improve CX

June 5, 2023December 14, 2022 by Ann Harper

New AI enhancements improve bot and agent performance, boost customer engagement, and accelerate time to value while cutting costs. LivePerson, … Read more

Call center agent with headset

ElasticCX CCaaS, IPI’s New Contact Centre as a Service Solution Released

June 5, 2023December 5, 2022 by Ann Harper

The new omnichannel engagement platform from IPI aims to put innovation in the hands of any company. IPI, the digital … Read more

Sandra Busby - Welsh Contact Centre Forum

Welsh Contact Centre Forum Seeks Training Providers

June 5, 2023December 5, 2022 by Ann Harper

Welsh Contact Centre Forum is looking for training providers with access to unemployed people for newly launched pre-employment course. Training … Read more

Call center security software

Four Ways to Step up Compliance and the Customer Experience

June 5, 2023October 11, 2022 by Ann Harper

In the aftermath of the pandemic, consumer expectations of brands have escalated, whilst brand loyalty has diminished. In the fight … Read more

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