The Modern Contact Center Stack: Features and Functions
This article dives into the heart of the modern contact center stack, exploring the key technologies that are reshaping how businesses connect with their customers.
Wipro Partners with Kognitos to Advance GenAI-Powered Business Automation
Wipro and Kognitos today announced a collaboration to deploy enterprise ready GenAI-based Business Automation Solutions.
Kore.ai Study Shows Growing Preference for AI Solutions in Contact Centers
Annual 2024 AX/CX Benchmark Reports reveal historic findings that indicate the increased global acceptance of automation and self-service solutions.
How to Attract and Retain the Best Call Center Agents
The key to delivering superior service in your call center is having exceptional call center agents. But here lies the challenge for call center managers: attracting and retaining the cream of the crop.
10 Secrets of Top Performing Call Centers
Top performing call centers seem to have cracked the code to high efficiency and customer satisfaction. But what are their secrets?
Semi-Self-Service Redefines Customer Engagement
Digital self-service experiences are incredibly valuable tools to enhance customer satisfaction, reduce time to resolution, and lower costs.
Five Ways to Increase the Original Customer Service AI: Agent Intelligence
Like so many business sectors, the customer service industry is abuzz with talk of Artificial Intelligence (AI). Dr. Ori Faran, CEO of Callvu delves deeper.
How is AI Used in a Call Center?
Artificial Intelligence (AI) has significantly transformed the operations of many businesses. Here are some of the ways AI is used in today’s call center.
What is Universal Queuing in a Call Center?
Learn about Universal Queuing, the system in which incoming customer interactions are placed into a single, consolidated queue.
Cisco’s Webex and AWS Collaborate for Enhanced Customer Experience
During AWS re:Invent 2023, Webex and AWS revealed fresh synergies for the Webex Suite and Webex Contact Center,